Question 1

What areas does Montoya Solutions serve?

Accepted Answer

We serve Maryland and Washington, DC, including Baltimore City, Baltimore County (including Owings Mills, Towson, and Pikesville), the Laurel/BW Corridor, Howard County, Columbia, Frederick, and the Washington DC Metro area. Each location receives the same high standard of service with dedicated, locally managed teams.

Question 2

How does your commercial cleaning contract process work?

Accepted Answer

We start with a free on-site walkthrough to assess your facility. Then we provide a written scope of work with a flat monthly or per-service package price—no hidden fees. After a signed service agreement, we assign a dedicated, background-checked team with a supervisor. We conduct regular quality checks and give you a single point of contact for all communication.

Question 3

Are your employees background-checked and insured?

Accepted Answer

Yes. Every team member undergoes a thorough background check and is E-Verify compliant. Montoya Solutions is fully insured and licensed. We carry general liability insurance, bonding, and workers compensation coverage. A certificate of insurance is available upon request.

Question 4

What certifications does Montoya Solutions hold?

Accepted Answer

We are a member of the International Janitorial Cleaning Services Association (IJCSA) with completed certifications in Janitorial Custodial, Master Janitorial, Carpet Cleaning, Green Cleaning, Green Cleaning Master, Bloodborne Pathogen, Hazardous Chemical, Customer Service, and Medical Cleaning. We are also Certified Minority-Owned and DEI Certified.

Question 5

Do you provide your own cleaning supplies and equipment?

Accepted Answer

Yes, unless otherwise specified in your service agreement. We use commercial-grade equipment and EPA-approved cleaning products. For clients who prefer specific products or green-certified alternatives, we are happy to accommodate. Supply arrangements are detailed in your customized scope of work.

Question 6

How is pricing determined for commercial cleaning services?

Accepted Answer

Pricing is based on the scope of work—including facility size, areas to be cleaned, type of surfaces, frequency of service, and whether supplies are included. We provide flat monthly or per-service package prices after our free walkthrough. We never publish hourly rates or generic pricing.

Question 7

Can you handle emergency or last-minute staffing requests?

Accepted Answer

Absolutely. We offer emergency and last-minute staffing services for hotels, venues, and facilities that need immediate support. There is a minimum of 5 paid hours per person, and teams are dispatched promptly after a signed agreement and deposit.

Question 8

What is the difference between Montoya Solutions and Apex Event & Hospitality Staffing?

Accepted Answer

Montoya Solutions and Apex Event & Hospitality Staffing are sister brands under the same ownership. Montoya Solutions focuses on commercial cleaning contracts and hospitality staffing, while Apex specializes in event and wedding staffing. Both brands share the same commitment to quality, background-checked staff, and on-site supervision.

Question 9

Do you offer green cleaning services?

Accepted Answer

Yes. Our team holds IJCSA Green Cleaning and Green Cleaning Master certifications. We can implement an environmentally responsible cleaning program using eco-friendly, EPA-approved products that meet green building standards without compromising cleaning effectiveness.

Question 10

What industries do you serve?

Accepted Answer

We serve hotels and resorts, event venues and ballrooms, corporate offices, property management companies, schools and universities, churches and worship centers, restaurants and commercial kitchens, and medical offices and healthcare facilities.

Question 11

How do I request a quote or schedule a walkthrough?

Accepted Answer

You can request a free walkthrough and quote by filling out the form on our Get a Quote page, calling us at 667-305-5500, or emailing info@staffmontoyasolutions.com. We typically respond within one business day and schedule walkthroughs at your convenience.

Question 12

Is Montoya Solutions a minority-owned business?

Accepted Answer

Yes, Montoya Solutions is a Certified Minority-Owned and DEI Certified business, locally owned and operated in Baltimore, Maryland. Certificates, licenses and COI are available to clients upon request.

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